Frequently Asked Questions

Live scan request form completed with all of your personal information

Non-expired Cal-DOJ Approved Identification. Approved ID includes:

• OPTION 1: Acceptable Primary ID (bring 1 of the following):
  • State-issued driver’s license
  • U.S. Passport or U.S. Passport Card
  • Federal Government Personal Identity Verification Card (PIV)
  • Uniformed Services Identification Card
  • Department of Defense Common Access Card
  • Foreign Passport with Appropriate Immigration Document(s)
  • USCIS – Permanent Resident Card (I-551)
  • USCIS – Employment Authorization Card (I-766)
  • Federal, state, or local government agency ID card with photograph
  • U.S. Coast Guard Merchant Mariner Card
  • Canadian driver’s license
  • State ID card if the state’s identification card standards are the same as for the driver’s license

• OPTION 2: Bring 2 Acceptable Secondary ID PLUS 2 Supplemental Documents

               Secondary ID (Bring 2 of the following):

• State Government Issued Certificate of Birth
• U.S. Tribal or Bureau of Indian Affairs Identification Card
• Native American tribal document
• Social Security Card
• Court Order for Name Change/Gender Change/Adoption/ Divorce
• Marriage Certificate (Government Certificate Issued)
• U.S. Government Issued Consular Report of Birth Abroad
• Draft record
• School ID with photograph (minimum age 7 years old, or transaction will be rejected by DOJ) *
• Certificate of Citizenship (N560)
• Replacement Certificate of Citizenship (N-561)
• Certificate of Naturalization (N550)
• Replacement Certificate of Naturalization (N-570)

              PLUS Two Supplemental Documents (bring 2 of the following):

• Utility Bill (Address)
• Jurisdictional Voter Registration Card
• Vehicle Registration Card/Title
• Paycheck Stub with Name/Address*
• Jurisdictional Public Assistance Card
• Spouse/Parent Affidavit

*Financial information may be redacted (hidden) by the individual.

Social Distancing Live Scan Processing Fee: $40 

1st Class Mobile Fingerprinting Rolling Fee: $35

CAL-DOJ and FBI FEES: Varies from $0 to $81 depending on the Application Type.

1st Class Mobile Fingerprinting Travel Fee: Starting at $50 

Your fingerprints will be submitted to Cal-DOJ immediately and typical Cal-DOJ turn-around time is only a few hours. Virtually all of the fingerprint background check transactions are completed within 48 hours. However, some transactions can take several days due to poor fingerprint quality and on rare occasions when searching decades old fingerprint records are necessary, it can take up to a couple of weeks.

Your transaction should be submitted to Cal-DOJ within 24 hours from the time of your fingerprinting session. Click on the Transaction History link to view the latest Status and the ATI (your transaction ID). If the transaction Status shows “Completed”, it means your Live Scan transaction has been successfully submitted to Cal-DOJ and an SCN tracking number will be assigned by Cal-DOJ after receipt of your transaction. We do not have additional information beyond Cal-DOJ's assigned SCN tracking number. However, if your transaction does not reflect a “Completed” status after 24 hours from the time of your fingerprinting session; please email us at support@Get1stClassService.com Please include your name, date of the transaction, and the Payment ID in your email inquiry.

You may use the following link to check on Cal-DOJ’s transaction processing progress: https://applicantstatus.doj.ca.gov/
You will need ATI and your Date of Birth to check status which can be found on the Transaction History page:

You may use the following link to check on Cal-DOJ’s transaction processing progress: https://applicantstatus.doj.ca.gov/.
You will need ATI and your Date of Birth to check status which can be found on the Transaction History page:

If it has been 3 weeks or longer since you were fingerprinted and there is still no status, please contact us at support@Get1stClassService.com for further assistance. When emailing us, please include your Payment ID, ATI number, your name, and date of your live scan transaction in the email body.

Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality. If you received a rejection notification, please follow the steps below:

1. Click on Transaction History
   
2. Use your email to access the page (just like how you created the transaction)
3. Click on your transaction (if you don’t see it, change the date range)
4. Scroll down a little to the section that says “Available Options for”
5. Then click on the "Resubmit" link to initiate the resubmission process.
6. Select a new appointment date/time with the same Live Scan location (you use the same location)
7. Bring the QR Code and Payment ID.
8. Then go to the appointment to be re-fingerprinted.

"RESUBMISSION" is FREE! However the following policies apply:

• Must initiate a Resubmission from this website by using the steps outlined above.
• Must complete the Resubmission within 30 days (we recommend within 14 days).
• Must return to the Original Fingerprint Location to perform the Resubmission.
• Rejection must be caused by poor fingerprint quality. If you entered the data incorrectly, you must initiate and pay for a NEW transaction.
• When returning to be re-fingerprinted for resubmission, we recommend that you apply ample lotion to your hands throughout the day for at least one week prior to returning to the Live Scan location for resubmission.

If you have received two rejection letters from Cal-DOJ or the Requesting Agency, you may send a Name Check request to Cal-DOJ to transition from the Fingerprint Background Check process. Name Check Form can be found at: https://oag.ca.gov/sites/all/files/agweb/pdfs/fingerprints/fbinamecheck.pdf